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At Hidden Treasures, we understand the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data. We hope this information helps you make informed decisions about sharing your personal details with us. Please ensure that anyone you represent is aware of this policy and consents to your actions on their behalf.

We may update this Privacy Policy periodically. It's your responsibility to review this policy regularly and stay informed about any changes.

References to ‘Hidden Treasures’, ‘we’, ‘our’ and ‘us’ mean Hidden Treasures Travel Experiences, and any of our affiliated entities.

Collection of Personal Information

During our operations and in providing you with our services, Hidden Treasures may collect and hold personal information, including:

• Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information, and travel insurance details (where applicable).

• Details of products and services you have purchased from us or inquired about, along with any additional information necessary to deliver those products and services and respond to your inquiries.

• Any additional information you or a third party provides to us through any means, including phone inquiries, websites, online presence, customer surveys, or our representatives.

When you visit our website or use our mobile applications or services, we may also collect usage information, such as the pages you visit, your IP address, browser type and language, and the date and time of your visit. Some of this information is collected using cookies.

We may collect personal information in various ways, including when you volunteer such information by contacting us, making a booking, subscribing to our newsletters, using our website(s)/apps, connecting with us via social media, or through any other engagement with us or our business partners. If you provide your email address to make an online booking, your contact details may be retained even if the transaction is not completed.

We may also receive personal information from third parties, including:

• People making travel bookings on your behalf.

• Market research and data companies contracted by us to obtain information to improve and market our products and services.

• Partners performing services on our behalf.

• Your insurer, their agents, or medical staff may disclose relevant information and sensitive personal information to us when necessary.

We will update your information whenever we can to keep it current, accurate, and complete.

You represent that you have obtained all required consents and are authorized to disclose all personal information you provide to us, including information of your friends and family members provided in connection with travel bookings.

We will retain such information for a five-year period.
 

Purpose of Collecting Personal Information

We collect personal information about you to perform our business activities and functions and provide the best possible customer service. We may use your information for purposes including, but not limited to:

• Administering services such as arranging your tour booking.

• Facilitating compliance with legal requirements (e.g., advance passenger data for certain countries).

• Managing our relationship with you, including updates about your travel experience and handling complaints.

• Contacting you in an emergency.

• Research and analysis to improve customer experience and customize online content.

• Identifying and sharing services you may be interested in, including email newsletters or printed materials.

• Providing relevant information to insurers, their agents, and medical staff when necessary.

• Improving our site(s) to make it easier to find information.

• Identifying fraud or error and for regulatory reporting and compliance.

We store your personal information for as long as necessary for the purposes for which it was collected or related purposes. We may delete your personal information after a reasonable period and may require you to re-enter or re-supply information if you have not used our services for some time.

Disclosure of Personal Information

We may disclose your personal information as follows:

• Within Hidden Treasures and with affiliated entities for providing products or services, research, and marketing purposes.

• To our employees, contractors, or third-party service providers for operating our website or business, fulfilling your requests, managing your bookings, responding to inquiries, and otherwise providing products and services to you.

• To external parties for research purposes and identifying other services you may be interested in.

• Aggregated non-personal information to third parties, such as travel industry partners, to analyze trends and improve our service.

• To government authorities for immigration, border control, security, and anti-terrorism purposes, or to facilitate your participation in a Hidden Treasures experience abroad.

• To travel providers, booking services, or other vendors or suppliers for completing bookings and facilitating your experience/travel.

We do not control how these entities use, disclose, or store personal information. You acknowledge that we provide your information to such entities solely as your agent, not as the principal holder, and we are not responsible for their compliance with privacy laws or this policy.

We will not disclose your personal information beyond what is described without your consent unless necessary to prevent a threat to life, health, or safety, for law enforcement purposes, or as otherwise permitted by privacy laws.

We strive to use your information ethically and fairly. If you have any questions or concerns about how your information is used, please contact us. We are happy to work with you.

For any questions or concerns, please reach out to us. We look forward to providing you with unforgettable travel experiences while respecting your privacy.